FAQs

Our Frequently Asked Questions

"Concealed damage" on a TV refers to damage to the television that is not visible upon initial inspection, meaning it is only discovered after the packaging is opened and the TV is unpacked, often occurring during shipping and delivery, where the box might appear intact but the TV inside is damaged; essentially, "hidden" damage that wasn't noticeable at first glance. The most important aspect is that the damage is not visible when the TV is delivered, so the recipient might not notice it until they unpack the box. If you discover concealed damage on your TV, you might be able to file a claim with the shipping carrier or retailer to get a replacement or refund, depending on their policies. To protect yourself, always thoroughly inspect your new TV upon delivery and before signing any delivery documents, even if the box appears undamaged.